Safe Delivery

By using our delivery service, you agree to let our professional couriers use their best judgment as to whether the flowers or gifts can be safely left at a delivery address, or returned to our  store for re-delivery

If a requirement of the destination is that orders be received and passed over to a concierge or gated security, we can hold no liability for those orders from that point on.

Re-delivery Options

If a delivery attempt is unsuccessful due to an incorrect address provided, or no one is available to receive the order, or our courier believes the order cannot be left safely, then a redelivery fee will apply to the same value as the original delivery fee.Orders with alcohol cannot be left unattended and may be returned to us whereby a subsequent redelivery fee will apply.

The buyer will be contacted before the order is redelivered and given the option to pay a redelivery fee or pick the flowers or gifts up from our store in Marewa Napier.

If Daisy Chain Florist is at all responsible for the delivery issue, a redelivery fee will not apply.

Calling a Recipient

If we haven’t been able to contact the buyer over a delivery issue, and the gift recipient’s contact details have been provided, we reserve the right to call them. In this unusual occasion, your details will be kept confidential.

Substitutions

As you can imagine flower varieties and colours displayed on the Daisy Chain Florist website are subject to availability. Our staff will always endeavour to match the product as shown, but should the flower not be available, they will substitute these with an equally attractive flower of equal or greater value. This condition also applies to foliage, wrapping, vases and gift accessories.

Shipping Fees

A shipping fee, to cover the costs of handling and delivery, is usually added to flowers and gifts ordered at Daisy Chain Florist. Shipping will be calculated on your order, dependent on the delivery address. Shipping fees will be specified during checkout, before your order is confirmed by you and processed for payment.

See here: for list of delivery charges

Delivery charges include NZ Goods & Services Tax (GST).

Out of stock

If you have ordered an item that is temporarily out-of-stock, discontinued or sold-out (excluding flowers that can be substituted with something similar of equal or greater value), we will attempt to contact you immediately and arrange your money back or a suitable replacement product.

If you have any questions, please call our team on  (06) 843 1001 or International  +64 68431001   or email daisychainnapier@xtra.co.nz